With the advent of outrageous volumes of unwanted email these days, it’s unfortunate that legitimate email publications are not being seen by some of the readers who enjoy those publications. There is much fear today that the email publishing/marketing industry is in serious trouble, due to mistakes in filtering when legitimate email is erroneously tagged as unwanted email.
While we applaud the anti-spam industry for removing the plethora of unwanted email from many of our mailboxes, from time to time, some legitimate email publications are mistaken as unwanted.
Sometimes, this results in our mailings bouncing back, with requests for us to respond to challenge/response messages to prevent future filtering. However, due to the size of our list, it’s nearly impossible for us handle the volume of such requests.
To that end, please realize that we want our readers to always anticipate and enjoy the valuable information that our publication delivers.
If you currently use an anti-spam program or service, we ask that you take just a minute or two to add our publication to your “safe” or permitted email sender list. This usually involves simply adding our sending address (From:) to your whitelist, safelist, or list of priviledged senders. This is commonly known as whitelisting a publication.
Please refer to the following whitelisting instructions you can use to whitelist Truthout, depending on the filtering solution you use:
Gmail and Google apps:
- Open Gmail and click the Settings icon in the top right corner.
- Click the Filters and Blocked Addresses tab.
- Click the Create a New Filter button located right above the section for blocking email addresses.
- In the window that pops up, type the email address you want to whitelist in the From field: email@example.com.
- To whitelist an entire domain in Gmail, type only the domain in the From field in the format @truthout.org. This whitelists every email address from the truthout.org domain, no matter who sends it. (This may be needed for subscribers that are receiving newsletters directly from Truthout staff due to issues with our main newsletter delivery service.)
- If you don’t want to adjust any of the other options for a more specific filter, go ahead and click the link called Create filter with this search, which opens an option screen.
- Place a check in the box next to Never send it to Spam.
- Click Create a filter to save the changes.
Go to keyword: Mail Controls. Select the screen name we’re sending your Truthout Newsletter to. Click Customize Mail Controls For This Screen Name.
Open your latest Truthout Newsletter e-mail. Click the Add Address button (on the right) to add to your “People I Know” list.
Alternatively, you can just send an e-mail to: firstname.lastname@example.org, and that will add us to your “People I Know” list automatically. To do this:
Open your latest Truthout Newsletter e-mail. Click the Reply button (it’s in the top right corner). A new email window opens with the wrong address in the “Send To” box. Replace the address in the Send To box with: email@example.com. Click Send Now (in the top right corner). Even if the e-mail you send doesn’t get through to us, the act of sending it does the job of putting us into your “People I Know” list.
If Truthout is filtered, from the spambox, click on the white “W” icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.
Alternative whitelisting methods:
* Click on the White List button. Add: firstname.lastname@example.org to the bottom of your existing list. Click the Submit List button.
Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook. Click Advanced. Go to the Whitelist tab. Click the Add button. Type: email@example.com Click OK. Click OK. Click Yes. Click OK.
Click on Address Book (it’s over on the left, below your Folders). When your Address Book opens, click the Add button. On the Add Contact screen, find the Internet Information box. Enter firstname.lastname@example.org into the top Email box. Click Save.
Click the Options link, on the main menu tabs, then Safe List. Type: email@example.com in your Safe List. If you see a message that should not be in your Junk Mail folder, click “This is not Junk Mail” to avoid having e-mail from the same source sent to the Junk Mail folder in the future.
Click the Addresses tab. Click New. Type: firstname.lastname@example.org. Make sure “Accept Mail From This Address” is selected under Receiving Options. Uncheck “Display in People Picker” under Other options. Click Submit. Click OK.
Click Friends from the toolbar. Click Add. Type: email@example.com Click OK.
Click Tools, then Blacklist & Friends. Click Add… on the right, the Friends list side. Make sure Plain email address is selected. Type: firstname.lastname@example.org. Click OK. Click OK.
Click Friends from the sidebar. Click Add. Type: email@example.com. Click OK.
Click on Settings: E-mail | Junk e-mail (it’s at the bottom left of the screen, just above Calendar) On the E-mail settings screen, click Junk E-Mail Guard. Select Safe List. In the space provided under “Add people to the safe list,” enter firstname.lastname@example.org. Click Add.
Check your “Probably Spam” folder. If you see that our newsletter was incorrectly filtered out, select it, and click the “Move to Inbox and Mark as Not Spam” button.
Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:
Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one: http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.htmlhttp://www.cleanmymailbox.com/sa
Click the Configure button. Go to the Known Senders tab. Click Add under “Known Good Senders and Recipients.” Type: email@example.com. Click OK. Click OK.
Open your browser and go to: http://webmail.spamcop.net. Log into your SpamCop account. Click on the Options icon in the toolbar. Under Mail Management (in the middle), click SpamCop Tools. Select Manage your personal whitelist. Near the bottom, where it reads “Click here to add to your whitelist,” click on Click here. Enter firstname.lastname@example.org in the first empty slot. Click Submit.
Click Filters from the sidebar. Click the Approved Senders tab. Click Add Filter. Type: email@example.com under Address. Choose “Full Email Address” under Address Type. Select Email Domain. Click OK.
Select Spam Inspector, then “Manage Friends List” from either the Spam Inspector toolbar or from the Outlook menu. Make sure Email is selected under “Add a New Friend.” Type: firstname.lastname@example.org. Click the >> button. Click Close.
Follow the Trusted link under > Authentication Lists. Enter the email address: email@example.com. Click Add.
On the Spamkiller sidebar, click Friends. Click Add. Enter firstname.lastname@example.org and click the OK button.
Click on the SpamPal system tray icon with the right mouse button. Click “Add to Whitelist” from the menu. Type: email@example.com. Click Add.
Select File, then Configure. Go to the Friends category. Make sure Active is checked. Type: firstname.lastname@example.org on a line by itself in the entry field. Click OK.
Go to your Verizon Inbox. Click Options. Select the Block Senders tab (near the top of the screen). On the Block Senders screen, you’ll see both a “Block Sender List” and a “Safe List.” In the space where it says “Enter e-mail address or sub domain to always accept even if the domain is blocked,” enter email@example.com.
Open your Yahoo! mailbox. Click Mail Options. Click Filters. Click Add Filter. In the top row, labeled ‘From header:’ make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: firstname.lastname@example.org. At the bottom, where it says “Move the Message To:” select Inbox from the pull-down menu. Click the Add Filter button again.
If Truthout has been filtered to your “bulk” folder, simply open the message and click on the “This is not Spam” link next to the “From” field.
If Truthout Newsletters are being filtered, try adding email@example.com to your Address Book or Contact list. If this option is not available, try moving the message to your “inbox” or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP’s technical support and ask how you can be sure to receive all e-mail from firstname.lastname@example.org.
Domain: If they need to know the domain we’re mailing from, tell them: truthout.org.